There are several ways to obtain your account number.
Your Welcome Letter – You should receive this by mail shortly after you purchase the vehicle.
Your Monthly Billing Statement - You can locate your account number on your paper billing statement under 'Account Information' or, on the detachable coupon at the bottom of the statement.
If you are unable to locate your account number, please call our Customer Service Center at 714-995-3333

You can make a one-time payment by phone using a Visa, MasterCard or Discover debit card or, by ACH using your routing and bank account number.
Payments made before 4:00 pm PST will be credited to your Lobel Financial account the same day.
Payments made 4:00 pm PST or later, will be credited to your Lobel Financial account the next business day.
Payments made over the weekend or on a holiday, will be credited to your account the next business day.
A processing fee may apply.

In order to make your payment online, you must first register your account by visiting Create an Online Account.
You can make a one-time payment online using a Visa or MasterCard debit card or, by ACH using your routing and bank account number.
Payments made before 4:30 pm PST will be credited to your Lobel Financial account the same day.
Payments made 4:30 pm PST or later, will be credited to your Lobel Financial account the next business day.
Payments made on a holiday, will be credited to your account the next business day.
A processing fee may apply.

To update your account information, such as your address, phone number or email, please call us at 714-995-3333.

At this time, Lobel Financial does not offer automatic recurring payments.

Statements are mailed approximately 15 days before your due date. If you don’t receive your statement, please mail your payment to:
Lobel Financial
PO BOX 3000
Anaheim, CA 92803-3000
Remember to include your name and account number.

Lobel Financial does not offer paperless statements at this time.
If you want to view information from your last statement, you can login to your online account and click on ‘Last Statement Summary’ under Account Details.

Qualified accounts may be eligible to change the monthly due date once per the term of the contract. Please call our Customer Service Center at 714-995-3333 for assistance with processing this request.

Lobel Financial furnishes information to the credit report agencies. Current or late payments or other defaults on your account may be reflected on your credit report. For any disputes about how we report your credit, please submit in writing to Lobel Financial, P.O. Box 3000, Anaheim, CA 92803-3000.

A payment extension or a deferment, allows you to defer a payment until a later date. This is a service provided to our customers to assist them in resolving a temporary financial burden. Not all accounts will be eligible for a one payment deferment. Please contact Customer Service Center at 714-995-3333 to determine if you are eligible.

Interest will continue to accrue on your account when you defer a payment. Your next payment received will be applied first to any earned and unpaid interest and then to other amounts you owe. Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as quickly as it would have under your original payment schedule. This may result in you owing more interest over the term of your contract than originally disclosed on your contract.

In order to register your account online you must first visit Create an Online Account

If you have access to the email used to register your online account and remember your security question, click on Password Recovery Tool

If you have no longer have access to the email used to register your online account or, you do not remember your security question, please call our Customer Service Center at 714-995-3333 to reset your online account.

Your online account will only display the last 16 payments made online. It does not include payments that are mailed, made by phone, at a branch location or payments made through Western Union or MoneyGram.
To request a detailed payment history to be mailed, please call our Customer Service Center at 714-995-3333.

Any changes to your address, email or phone number made through your online account are to manage your online profile only. If you need to make changes to your information, like the address where you want your statements mailed, please contact our Customer Service Center at 714-995-3333 to update your account record.

Lobel Financial’s online payment portal only allows a same day payment. If you would like to schedule a transaction for a future date, please contact our Customer Service Center to discuss payment arrangements or other options available to you.

New or current insurance can be sent by mail, fax or email.

Email: customerservice@insuranceservicecenter.com
Please add "Client Id 1391" in the Subject line of the email

Mail:
Lobel Financial
PO BOX 390007
Minneapolis, MN 55439-0007

Fax:
888-440-7865

Insurance received 2:00pm Pacific time or later will be handled the next business day.
Once you send proof of insurance, it will take 3-4 business days to process and update your account.

In order to remove or prevent LDW from being added to your account, your policy must meet the following requirements:
Full coverage insurance with comprehensive and collision deductibles that are $1,000.00 or less.
Lobel Financial must be listed as the lienholder or loss payee.

If you have insurance that meets Lobel Financial’s requirements but are still being charged LDW, it is possible that the proof of insurance we received was not legible or was missing required information.
When sending proof of insurance, make sure the insurance document contains at a minimum, the following information:

• The VIN
• Lobel Financial listed as the lienholder or loss payee
• Comprehensive and Collision deductibles
• Effective and expiration date of the policy

You may email a picture of your proof of insurance but it must contain the information required by Lobel Financial. Keep in mind, that pictures may be distorted and not legible; we suggest emailing a PDF or scanned document for your proof of insurance.

Lobel Financial
Payoff
PO BOX 3000
Anaheim, CA 92803-3000

Depending on the state where your title is held, Lobel Financial will mail your title or, lien release if the title is held electronically, after approximately 15 business days.

After you receive the electronic notice, you will need to wait for your paper title to come from your state’s DMV. It can take up to 6 weeks for your state to complete the processing of your paper title. Please contact your local DMV for the status of your title.

At this time, we do not process payoffs online. Please contact our Customer Service Center at 714-995-3333 to obtain an up to date payoff and instructions on how to send your payoff.